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Return policy

  • The Buyer has the right to cancel the purchase-sale agreement with the online store by notifying the Seller in writing (via email, specifying the desired product to be returned and its order number) no later than within 14 (fourteen) days, except in cases where the agreement cannot be canceled according to Lithuanian law (e.g., contracts for perishable goods or goods with a short shelf life).
  • The Buyer can only exercise the right to cancel the purchase-sale agreement if the product has not been damaged, has not been used, and the factory label in the original packaging has not been torn off.
  • Returned quality goods must be returned in the original packaging along with the product documents. If the buyer returns a non-quality product, the original packaging is not necessary. Before returning the products, the buyer must contact the Seller at the specified email address info@doohoo.lt.
  • If the product does not meet quality requirements, the Buyer has the right, among other things, to demand that the product’s quality be ensured, the product price be proportionally reduced, or unilaterally terminate the purchase-sale agreement, according to the conditions set out in Article 6.364 of the Civil Code.
  • If the Buyer wishes to be refunded for poor-quality products, they must submit a request for a refund via email. In the request, the Buyer must specify: name, surname, order number, product name and quantity, and the reason for the return. The Seller, upon receiving the returned product, will refund the Buyer the price paid for the product within fourteen days using the same payment method used by the Buyer, unless the Buyer agrees to a different method.
  • In all cases of return, the Buyer must contact the Seller at the specified email address info@doohoo.lt. The Buyer can only proceed with the return after receiving confirmation from the Seller’s responsible employee.

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